Chat Moderation Overview
This section covers the chat moderation responsibilities and procedures for different staff roles. Each role has specific guidelines and tools for maintaining a positive community environment.
Staff Roles & Responsibilities
ℹCutie Helper (Trainee)
@Cutie Helper
- Primary Focus: Simple rule reminders and small disruptions
- Tools: Templates, polite corrections, screenshotting
- Escalation: Report to 📗cutie-helper
⚠️ Restrictions: Cannot issue warnings, mutes, bans, or make final decisions
✓Moderator
@Moderator
- Primary Focus: De-escalation and formal moderation
- Tools: Timeouts, channel cleanup, formal warnings
- Escalation: Consult in 📙moderators
Additional: Train and assist Cutie Helpers
Key Principles
Always maintain professionalism and avoid bias when addressing chat issues.
@Cutie Helper do not issue warnings, mutes, bans, or make final decisions. These tasks are for @Moderator only. When in doubt, escalate to a Moderator.
When in doubt, consult with other staff members before taking action. Cutie Helpers should shadow Moderators to learn proper procedures.
Quick Reference
| Issue Type | Cutie Helper | Moderator |
|---|---|---|
| Minor infractions | Handle directly (rule reminders) | Handle directly |
| Template misuse | Correct with ping | Correct with ping |
| Rule violations | Screenshot, delete & report | Screenshot & delete |
| Arguments | Report to Moderator | De-escalate or timeout |
| Major violations | Report to Moderators immediately | Issue formal warnings |
| Warnings/Mutes | ❌ Cannot issue | ✅ Can issue |
| Bans | ❌ Cannot participate | ✅ Ban voting |
Training Expectations
@Moderator are expected to assist and train @Cutie Helper. This includes:
- Allowing Cutie Helpers to participate in tickets as observers
- Providing guidance on proper procedures
- Answering questions in 📗cutie-helper and 💬verification-chat (verification ticket discussions only)
For detailed procedures, see the specific role pages in this section.