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Staff Onboarding Guide 🎯

Welcome to the Eden Apis staff team! This comprehensive guide will help you understand your role, responsibilities, and the tools available to you.

Getting Started

Take your time to familiarize yourself with all sections. Don't hesitate to ask questions in 📙moderators.

Note: As a @Cutie Helper, you will have access to 📙moderators for transparency and easier training. Use 💬verification-chat only for verification ticket discussions.

First-Day Quick Start​

For Later (When You Become a Moderator)​

Your Role & Responsibilities​

@Cutie HelperCutie Helper (Trainee)

Entry-level trainee position (2 months)

  • Handle verification tickets (under supervision or independently)
  • Chat moderation (simple rule reminders, small disruptions)
  • Participate in tickets as observers
  • Shadow Moderators to learn workflow

⚠️ Restrictions: Cannot issue warnings, mutes, bans, or make final decisions

@ModeratorModerator

Fully trained staff position

  • Verification ticket handling
  • Full chat moderation authority
  • Server side ticket management
  • Evidence gathering & ban voting
  • Mod on Call (weekly ticket logging)
  • Assisting Cutie Helpers with training

Training Path (Cutie Helpers)​

As a @Cutie Helper, you are expected to:

  • Handle verification tickets on your own or together with a Moderator
  • Handle at least 2 training/test tickets
  • Contribute to ongoing Mod discussions

Promotion to Moderator​

After demonstrating the following qualities, you may be promoted via Moderator voting:

  • ✅ Good judgment
  • ✅ Consistent presence
  • ✅ Rule understanding
  • ✅ Calm and respectful communication
  • ✅ Reliability and no drama involvement

→ Promotion via Moderator voting after 2 months. 1 month in case of exceptional progress.

More Information

For detailed information about the training process, requirements, and promotion criteria, see the Cutie Helper Training page.

Essential Channels​

ℹCommunication

⚠Reporting

✓Resources

Core Processes​

Verification System​

The verification process ensures only adults can access our community:

✓Standard ID Verification

  • Government-issued ID with selfie
  • Must show DOB, expiry date, issuing body
  • All four corners visible
  • Preferred method

ℹVRChat Age Verification

  • Requires active VRC+ subscriptioniVRC+ subscription costs ~$10/month
  • Alternative verification method
  • Account linking required
  • Cross-verification process

Chat Moderation​

Maintain a positive community environment:

ℹCutie Helper Chat Moderation

  • Direct members to appropriate channels
  • Simple rule reminders and small disruptions
  • Screenshot and delete rule violations
  • Cannot issue warnings, mutes, or bans

✓Moderator Chat Moderation

  • De-escalate arguments and heated discussions
  • Issue timeouts for cooling off members when necessary
  • Issue formal warnings
  • Train and assist Cutie Helpers

Ban Procedures (Moderators Only)​

Three types of ban votes based on severity:

ℹModerator Ban Vote

24-hour duration

  • Standard rule violations
  • All moderators vote
  • Thread discussion required

⚠All Heads Ban Vote

12-hour duration

  • 4-6 rule breaks
  • Double Consent violations
  • Department heads involved

✗Emergency Ban Vote

Immediate action

  • Safety concerns
  • Serious disruptions
  • Admin-level decision

Important Tools & Commands​

Essential Tools​

🔍Check Linking Status

Right-click on a user's avatar or username → Apps → Check Linking Status

⚙️Developer Mode

Required for copying User IDs and other developer features.

⚙️Enable Developer Mode

Ticket Management Commands​

🎫Ticket Commands (Moderator Only)

Available Commands:

  • /rename - Rename ticket thread
  • /add - Add user to ticket
  • /remove - Remove user from ticket

Notes:

  • /rename has a brief cooldown. If it fails, you can edit the ticket thread title manually.
  • @Cutie Helper may ask a @Moderator in 📙moderators to assist with renaming.

Voting Tools​

🗳️Vote Bot

Use Discord's built-in poll feature or Hephia v1.2 command for ban votes:

/votereact [message ID]

Moderators only

Key Guidelines​

Important Rules
  • Verification: Complete within 12-24 hours (ideally under 36 hours)
  • Documentation: Always screenshot violations before deletion
  • Collaboration: Ask for help when unsure - don't guess
  • Professionalism: Remain calm and objective in all interactions
  • Cutie Helper Restrictions: Do not issue warnings, mutes, bans, or make final decisions - escalate to Moderators :::

Getting Help​

When You Need Assistance​

  1. Verification Ticket Discussions: Ask in 💬verification-chat (verification only)
  2. All Other Questions & Issues: Consult in 📙moderators
  3. Technical Problems: Ping @lolmaxz for bot/linking issues
  4. Staff-Talk Tickets: Use 🎫open-a-ticket → ☎️Talk to a Staff (Moderators only)

Documentation Resources​

Success Tips
  • Read thoroughly: Take time to understand each process
  • Ask questions: Better to ask than make mistakes
  • Stay updated: Check for policy changes regularly
  • Be patient: Learning takes time - we're here to help!
  • Shadow Moderators: As a Cutie Helper, observe how Moderators handle situations

Welcome to the team! 🎉