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Server Rule Violations

When a member breaks a server rule, follow these steps to ensure proper handling and documentation.

Quick Process Overview​

Rule Violation Process

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Role-Specific Responsibilities​

ℹ@Cutie Helper (Trainee)

📍 Report to: 📙moderators

Responsibilities:

  • Document violations (screenshot, delete, report)
  • Observe Staff-Talk tickets as training

⚠️ Restrictions:

  • Cannot issue warnings or punishments
  • Cannot open Staff-Talk tickets
  • Must escalate to @Moderator for formal action

✓@Moderator

📍 Report to: 📙moderators

Responsibilities:

  • All Cutie Helper responsibilities, plus:
  • Open Staff-Talk tickets for formal action
  • Issue formal warnings
  • Apply punishments per Server Guidelines
  • Log actions to GitHub Warning Book
  • Handle member reports in tickets

⚠@Chat Moderator / @Event Breed

📍 Report to: ⭕server-chat-reports

Responsibilities:

  • Document violations (screenshot, delete, report)
  • Report rule violations in the designated channel
  • Moderators will handle formal action

ℹRegular Members

📍 Report via: 🎫open-a-ticket →

When reporting an issue:

  • Provide essential details: Who, Where, and When
  • Include username or user ID when possible - this helps staff take action quicker
  • Include screenshots if possible
  • A @Moderator will handle your report

💡 Tip: You can start explaining everything in the ticket before staff responds. This is the preferred way to handle tickets and helps staff respond faster!

Note: Screenshots are particularly useful and almost required for cases like harassment, unsolicited DMs, or friend requests—anything that happens outside the server that staff wouldn't be able to see otherwise.


Documentation Steps​

When documenting a rule violation, follow these steps:

Documentation Checklist

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Examples: Reporting Rule Violations​

Staff Reporting Example​

Here's an example of how staff should document and report a rule violation:

💬
Staff Rule Violation Report
Cutie Helper 1
Cutie Helper 12:31 AM
Reporting a rule violation in general-chat

Details:

  • Who: @MemberName
  • Where: #general-chat
  • When: Just now
  • Rule Broken: Respectful communication (hate speech)
  • Action Taken: Message deleted
  • [Screenshot attached]
Moderator 1
Moderator 12:35 AM
Thanks for the report! I'll handle the formal warning in a staff-talk ticket.

Member Reporting Example​

Here's an example of how a member should report an issue through a ticket:

💬
Member Report - Unsolicited DM
MemberUser1
MemberUser12:27 AM
Hi, I'd like to report someone who sent me an unsolicited DM

Who: @ProblemUser (ID: 987654321098765432)

When: About 30 minutes ago

What happened: They sent me a DM without asking first, even though I have the "DM Ask First" role


[Screenshot of the DM attached]

Moderator 1
Moderator 12:31 AM
Thank you for reporting this! I can see the DM in the screenshot. We'll handle this appropriately.
Is there anything else you'd like to add about this incident?
MemberUser1
MemberUser12:35 AM
No, that's everything. Thank you for looking into it!

Handling Member Reports​

When a member reports an issue in a ticket:

  • A @Moderator handles the report
  • @Cutie Helper may observe these tickets as part of their training
  • Always gather essential details: Who, Where, and When
  • Don't just thank them—ask for necessary information if not provided

Moderation Process​

After documentation and reporting:

Moderation Process Checklist

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Fair Enforcement

Always aim for fair and consistent enforcement of rules to maintain community trust.